This document is organized into three parts:

1. Terms that apply to all clients — contact information.

2. Uttermost Travel Hosted Group Trips — general policies, media consent, payment, late payments, schedule changes, and cancellations for our organized group trips, billed through Stripe.

3. Private Travel Planning & Corporate Bookings — for individually planned trips and corporate group bookings, using TERN's credit card authorization system.

Part 1 — Terms That Apply to All Clients

Contact Us

Have a question or need assistance? Visit our FAQ page or reach out to us via email at uttermosttravel@gmail.com or schedule a call with one of our travel experts. You can also connect with us on social media for the latest updates and travel inspiration.

Email: For general inquiries, email us at uttermosttravel@gmail.com. We will respond to all emails within 24-48 hours.

Part 2 — Uttermost Travel Hosted Group Trips

(Applies only to Uttermost Travel's organized, hosted group trips. For private travel planning or corporate bookings, see Part 3.)

General

All prices are in USD.

We prioritize everyone's safety. If a country is considered unsafe, we will reschedule the trip. If it's cancelled, you will receive a full refund.

Photography, Videography, and Media Consent

By booking with Uttermost Travel, you consent to being photographed and filmed during your trip. Images and video footage may be used on our social media platforms, website, and marketing materials. If you do not wish to be photographed or filmed, you must submit a written request to us before your departure date. Requests made after the trip has begun or following the publication of content cannot be guaranteed. Uttermost Travel is committed to the privacy and dignity of every traveler and will make reasonable efforts to accommodate all opt-out requests received in advance.

Late Payments

If you cannot make a payment on time, please contact us at uttermosttravel@gmail.com to explore other options.

Payments more than 14 days late without notice will incur a 10% late fee to be added to the monthly payment.

Schedule Changes

In the event of unexpected circumstances such as bad weather or operational issues, Uttermost Travel reserves the right to make changes to the trip schedule. Participants will be notified promptly of any schedule changes and provided with alternative options.

If a trip is delayed because of COVID or unexpected events, it will be rescheduled. If the new dates do not work, you will receive a full refund.

Trip Details

The cost of the trip is based on sharing a room with another participant. We carefully match travellers for compatibility. Before the trip, you'll get to know other participants in a private group. If you'd rather have a room to yourself, you can opt for a single room at an extra cost.

International flights are not included in all experiences. Typically, our hosted group trips cover your accommodation, activities, and local transportation. Some meals may be included (details available on each destination booking page).

Payment

Payments for hosted group trips are processed through Stripe. Payment plans are available to help make paying for your trip more manageable — you can pay in equal monthly amounts, according to a set payment schedule, or all at once.

Group Trip Cancellation by Uttermost Travel

If a trip is cancelled by Uttermost Travel due to unforeseen circumstances or not meeting the minimum traveller threshold, participants will receive a full refund of the amount paid for the trip. Uttermost Travel prioritizes the safety and well-being of all participants and will make every effort to reschedule or refund affected trips promptly.

You will be responsible for any additional expenses outside of the trip cost.

Cancellations & Refund Policy

At Uttermost Travel, we understand that plans can change unexpectedly. We strive to provide flexible options for cancellations and refunds while also ensuring the fairness of our policies to all participants. Please review the following guidelines:

Deposit: A $200 deposit secures your spot and contributes to the total trip cost. This amount is non-refundable, but it can be applied to a different trip within a 1 year period from the cancellation date of the initial trip.

IF YOU CANCEL:

• More than 6 months before your trip and the trip is sold out, you will get a full refund (minus the non-refundable deposit).

• Between 6 months and 91 days, you can transfer the full balance to another future trip.

• Between 61 and 90 days, a 30% cancellation fee applies, and the remaining 70% can be used as credit for a future trip.

• Between 31 and 60 days, a 50% cancellation fee applies, and the remaining 50% can be used as credit for a future trip.

• Less than 30 days before your trip, the cancellation fee is the full booking value; this is not eligible for a refund.

Cancellation fees will be charged to the card on file with Stripe, or deducted from any refund owed.

Refunds: Refunds for cancellations will be processed within 30 days from the date of cancellation. Please note that refunds will be issued minus the non-refundable deposit and any applicable cancellation fees according to the policy outlined above. If you have questions, please send us a message to clarify.

Part 3 — Private Travel Planning & Corporate Bookings

(Applies to individually planned private trips and corporate group bookings. This section does not apply to Uttermost Travel hosted group trips — see Part 2.)

‍How Booking & Payment Works

‍Private travel planning and corporate group bookings use TERN, a travel management platform, to collect credit card authorization. Rather than charging you directly for a package price, TERN allows you to securely authorize Uttermost Travel to use your provided card to make individual bookings on your behalf — flights, hotels, excursions, and other trip components — with the suppliers we book through.

Planning Fees

‍Planning fees for private travel planning and corporate group bookings are non-refundable once the travel agreement has been signed and planning has begun. This is separate from, and in addition to, any supplier costs or cancellation fees described below.

Credit Card Authorization

By providing your credit card information through TERN, you agree to the following:

1. Authorization to book. You authorize Uttermost Travel to use your provided credit card to make specific bookings on your behalf — such as flights, hotels, excursions, or other trip components — for the item(s), amount(s), and supplier(s) shown to you at the time of authorization. Each authorization is itemized; you will see exactly what you are authorizing before you sign.

2. Secure processing. Card details are collected and tokenized through TERN's PCI-compliant payment processor. Uttermost Travel does not store your full card number, and we ask that you never send full card numbers to us by email, text, or any other unsecured channel.

3. Electronic signature and record. Each authorization is recorded with the amount authorized, the date, your agreement to these Terms & Conditions, and your electronic signature. You will receive an emailed confirmation and PDF record of each authorization.

4. Authorization window. Authorizations are valid for 30 days from the date signed. If the corresponding booking is not made within that window, you will be asked to re-authorize.

5. Partial and installment authorizations. Where a booking includes a deposit, installments, or final balance, you may be prompted to authorize each portion separately, and may use different payment methods for different installments if you choose.

6. Supplier terms. Each booking made under this authorization is subject to the terms, conditions, and cancellation policy of the relevant third-party supplier (airline, hotel, cruise line, tour operator, etc.), which will be made available to you at the time of authorization, in addition to Uttermost Travel's policies in this document.

7. Disputes. Except in cases of fraud, you agree not to dispute or initiate a chargeback with your bank or card issuer for any amount you have authorized in accordance with these Terms & Conditions and the applicable supplier's cancellation policy. If you believe a charge was made in error, please contact us first at uttermosttravel@gmail.com so we can resolve it directly.

8. Currency. Bookings are processed in the currency listed at the time of authorization. If your card is issued in a different currency, your bank may apply its own conversion and foreign transaction fees, which are outside our control.

9. Declined or failed charges. If an authorized booking cannot be processed (e.g., a declined card), we will contact you to arrange an alternative payment method. Failure to resolve a failed payment within a reasonable time may put the booking at risk of cancellation, subject to the applicable supplier's policy.

Cancellations & Refunds ‍

Uttermost Travel's tiered cancellation fee schedule in Part 2 does not apply to private travel planning or corporate group bookings. Instead:

• ‍Planning fees are non-refundable once the travel agreement has been signed and planning has begun (see above).

• Supplier costs are governed by the cancellation policy of each individual supplier (airline, hotel, cruise line, tour operator, etc.), disclosed to you at the time you authorize each booking. Any non-refundable supplier costs, and any cancellation or change fees charged by the supplier, will be charged to the card authorized for that booking, or deducted from any refund owed.

‍Corporate Bookings

For bookings made on behalf of a company, organization, or group where a corporate card or corporate billing arrangement is used through TERN:

• The individual completing the credit card authorization on TERN confirms that they are authorized to bind the company or organization to these Terms & Conditions and to approve the bookings and charges being authorized.

• Itemized invoices and authorization records will be made available to the authorized company contact for internal expense and approval purposes.

• Standard late payment terms outlined in Part 1 apply to corporate bookings unless a separate written agreement between Uttermost Travel and the company specifies otherwise.

• Where multiple travellers are included under one corporate booking, the authorizing representative is responsible for ensuring accurate traveller information is provided for each individual itinerary.